Join us as a Visits Centre Assistant and become an integral part of our dedicated team at the Visitor Centre. You'll be at the heart of providing essential support to families visiting their loved ones. 

With a range of services including play and children's activities, as well as catering, you'll play a vital role in ensuring families feel welcomed and supported during their visits.

Working alongside the PACT Family team, you'll primarily be based in the bustling visitor centre and visits hall, where you'll offer valuable support, advice, and guidance to families. From facilitating prison visits to organising family days, and supporting the play service, you'll make a real difference in the lives of those affected by incarceration.

• To offer a friendly and welcoming environment within the Visitors Centre, where people visiting the prison, can spend time before and after their visit during agreed opening times.
• To assist with booking in including encouraging families to access support for their needs by interacting with visitors, offering information and advice as appropriate on a confidential basis.
• To liaise with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception of visitors at the prison.
• To develop an area in the visitors' centre and visits hall for children which may include displays of children’s artwork, relevant posters and information, as well as toys and other materials to engage children before and after a visit.
• To provide age-appropriate play activities within the prison visit hall to ensure that children feel comfortable, safe and secure while visiting their parent in prison and that support their engagement with their mother or father who is in prison in an appropriate way during a visit and family days.
• To support the team with developing and delivering activities for strengthening family relationships such as family days, homework clubs, play activities, peer support groups and so on.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button. 

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction.

• Clear understanding of professional boundaries which will enable you to work with prisoners and their families.
• Good understanding of confidentiality and data protection.
• Experience of working in a team and also of using own initiative with limited supervision. 
• The ability to offer a warm welcome to visitors, to smile and treat people with dignity and respect.
• Ability to work in a challenging environment and remain calm.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.