This position directly supports the charity’s mission to generate vital income, helping to make a lasting difference in Essex and Hertfordshire communities.

Are you passionate about making a positive impact while building connections with others? As Assistant Charity Shop Manager, you'll oversee the day-to-day operations of the shop, championing customer service, teamwork, and sales strategies. Your enthusiasm and motivation will inspire both volunteers and customers alike, helping the shop thrive as a hub of community and charitable giving.

To help us fairly assess candidates, we ask that all application responses are your own work and not generated using AI tools. We’re interested in your genuine voice, thinking, and experience. 

This position is subject to a Disclosure and Barring Service (DBS) check. The successful candidate will be required to undergo a Basic DBS check as a condition of employment. 

If you would like an informal chat about the role, please contact sue.dawson@ehaat.org and we will organise a time to speak to one of the team. 

• Design and maintain an inviting shop layout to maximize sales opportunities and create a positive customer experience.
• Manage stock rotation and pricing, ensuring alignment with charity guidelines to optimize sales performance.
• Actively promote the Gift Aid program, encouraging supporters to contribute to the charity’s goals.
• Lead and support the shop team to consistently deliver exceptional customer service.
• Motivate and engage shop volunteers, fostering teamwork and dedication.
• Perform daily banking routines with accuracy and care.
• Monitor and replenish stock levels and shop supplies to meet operational needs.
• Serve as a local ambassador by promoting charity events and raising community awareness.