We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

We have an exciting opportunity for an experienced Concierge to join our team at India House, Manchester (M1 6LG) on a 6-month fixed-term contract. 

Reporting to the Estates Services Manager, you will help maintain a clean, safe, and secure living environment for the residents at India House. Key duties of this role include access control, CCTV monitoring, and communal cleaning to support the day-to-day operation of the building.

Our concierge team members work shifts ensuring we are there for our residents 24 hours a day, 7 days a week. You will be covering a combination of day shifts (8.30AM - 8.30PM) and night shifts (8.30PM - 8.30AM) on a rota basis. 

What we are looking for
A confident and professional communicator who can provide excellent customer service to -residents and visitors and handle feedback and concerns in a positive and proactive manner. 

You will also be able to demonstrate these skills: 

Essential: 

• Previous Concierge experience in a residential setting.
• Excellent time management. 
• Good team working skills and flexible approach to work. 
• Good level of IT skills and knowledge of CCTV operation. 
• Direct experience of working with customers and dealing with customer feedback in a service delivery environment. 
• Strong understanding of the importance of health and safety compliance. 
• Good oral and written communication.