We have an exciting opportunity for an experienced Concierge to join our team at India House, Manchester, M1 6LG on a 6-month fixed-term contract. 

Reporting to the Estates Services Manager, you will help maintain a clean, safe, and secure living environment for the residents at India House. Key duties of this role include access control, CCTV monitoring, and communal cleaning to support the day-to-day operation of the building.

• Provide a first point of contact for customers and provide advice and assistance, for subjects such as repairs, planned maintenance, anti-social behaviour, estate and tenancy management and rents.
• Ensure concierge services provided comply with all Health and Safety legislation and guidance.
• Be aware of all aspects of the CCTV and access system (including recording, copying and viewing in accordance to the Data Protection Act) and monitor all access points.
• Respond positively and quickly to agreed standards to complaints and customer challenge in order to resolve the issues and to ensure that lessons are learnt.
• Liaise and coordinate with other teams as necessary to effectively manage and maintain homes and neighbourhoods and deliver customer focussed services.
• Ensure that all communal and landscaped areas are maintained to the highest standard in line with agreed specifications, targets and timescales for action.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

• Direct experience of working with customers and customer feedback in a service delivery environment.
• Experience of adhering to Health and Safety rules within a customer facing environment.
• Good level of IT skills and knowledge of CCTV operation.
• Good time management.
• Good team working skills and a flexible approach to work.
• Good oral and written communications.
• Demonstrates the Guinness Behaviours.