You’ll be the first point of contact for corporate clients, training organisers, and event planners — offering expert advice, building trusted relationships, and tailoring our spaces and services to suit a wide range of business and leisure events. You will be working with some iconic Football and Rugby Venues, for non-Matchday Events and Conferences.

• Drive Revenue Growth: Play a key role in maximising revenue across our Venues Collection by expertly managing Conference and Event enquiries with efficiency and flair.
• Deliver Exceptional Service: Exceed client expectations by consistently achieving key performance indicators and delivering a gold-standard customer experience across phone, email, and online platforms.
• Be a Trusted Expert: Build strong relationships with clients, venues, and internal teams through knowledgeable, confident, and proactive enquiry handling.
• Champion Insights and Strategy: Engage with business performance tools like forecasts, budgets, and pace reports to deepen your commercial awareness and contribute to the broader strategic goals of the business.
• Ensure Accuracy and Insights: Maintain meticulous records in Delphi and LVP SmartSheet systems, proactively highlighting any gaps or improvements in online listings and competitor analysis to help shape our competitive edge.
• Know Our Product Inside-Out: Develop expert-level knowledge of each venue in the Collection, support on-site visits, and share insights and updates with the wider Central Team to strengthen our collective understanding of the brand and offering.

At Levy UK and Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.

• Minimum of 1 year’s experience in a Conference and Events environment, with at least 3 years in the hospitality industry at venue level.
• GCSEs (including Maths and English) essential; A-Levels or a degree desirable.
• Strong verbal and written communication skills, with confidence in decision-making and customer interaction.
• Highly organised with excellent administrative skills and proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with booking systems such as Gratis or Delphi, and good general venue knowledge.
• A confident, team-oriented professional who thrives under pressure and remains calm, assertive, and solutions-focused.
• Passionate about sales and operations, with the ability to multitask, manage customer feedback, and handle complaints effectively.
• A motivated self-starter with a “can do” attitude, a sense of humour, and a strong ambassador for the brand and business.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.