Job Details
Creative Technology and Storytelling Customer Assistant
Wales Millennium Centre
Overview
Wales Millennium Centre (WMC) is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically-acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival.
£13.45
per hour
Full time, Temporary
(8 x 35 hours per week (annualised) temporary contract between 18th May 2026 and 28th June 2026)
Cardiff
Key information
Our creative technology and storytelling customer assistants are a vital part of that experience. Providing specialist support to our programme of extended reality work.
This role in particular is designed to provide that support during the Annwn prize.
The Annwn Prize is the first global award that celebrates excellence in immersive storytelling. The prize, launched in 2025 by Wales Millennium Centre and produced with Crossover Labs, marks a major new moment in the global arts calendar.
This is a 6-week fixed-term contract opportunity to work on our Annwn Prize event.
About the role
- This is a 6-week fixed-term contract opportunity to work on our Annwn Prize event.
- Provide world-class front-line customer service to all customers and visitors to the Centre.
- Provide essential knowledge relating to the Centre, including directional advice to all customers.
- Support customers to use the technology at their booked experience
- Set up and close down creative technology experiences at the start and end of the day
- Troubleshoot issues with technology and escalate where necessary
- Deal with customer enquiries, including ticketing enquiries and maintaining effective customer relations.
For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.
At Wales Millennium Centre, our commitment to diversity and inclusion goes beyond words; it is a fundamental aspect that guides our actions. Adhering to the principles outlined in Section 158 of the Equality Act 2010, we actively embrace positive action in our recruitment and selection processes. Recognising the underrepresentation of specific groups, particularly individuals with disabilities, and those from Black, Asian, and ethnically diverse backgrounds, within our workforce, we have implemented proactive measures to address this disparity.
Requirements
- You will have previous experience in Customer Service.
- You will have knowledge of Virtual Reality.
- A passion for immersive arts.
- You will have demonstrable experience of working independently.