We’re on the lookout for new team members to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.

You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.

Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to shops, restaurants and supermarkets. Both our offices in Portishead and Weston-Super-Mare are newly refurbished offering a modern ‘agile’ and collaborative working environment.

• Receiving, responding to and resolving customer enquiries.
• Offering excellent customer experience.
• Offering a range of advice and guidance covering all of our services.
• Multi-channel customer contact for example, telephone, email, livechat, in person, and so on. 
• Ensuring customer contacts are recorded effectively on the appropriate internal system and data is up to date.
• Adhere to service standards, policy and procedures.
• Developing a breadth of knowledge across all Alliance housing services.
• Working to defined customer contact performance measures.
• Working closely with teams across Alliance to provide our customers with the best service

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button. 

Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We’re creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.

We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. 

• Ability to communicate successfully with a wide range of organisations and people.
• Clear, concise and professional communication skills, both oral and written.
• Ability to give high levels of service and adopt a right first-time approach.
• Experience of working in a customer focused and or contact centre environment.
• Ability to empathise and understand sometimes complex and potentially emotional customer queries.
• Experience of working with Microsoft Office or other relevant software systems.
• Knowledge of relevant confidentiality and professional boundary standards.
• Experience of using in-house databases effectively.

We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.