This is a revenue and customer experience focussed hospitality role which requires the positive motivational approach of a retail and hospitality professional. A key operational player in the development of our growth plan as we expand the activities and initiatives we deliver for our audiences.

Leading the Customer Experience team, you will maximise revenue, use data to inform and deliver future retail focussed plans, whilst always motivating team members to meet and exceed sales targets. The role is responsible for not just the welcome of our audiences, but also ensuring that we care for the casts and visiting companies that are arriving backstage. Our creative visitors are looking for a home from home and we want to ensure they get this whilst with us.

You’ll report to the Theatre Manager and be responsible for the Deputy Customer Experience Manager, with oversight of the Customer Experience Team including Duty Managers, Supervisors, and Team Members. Additionally, you will collaborate with colleagues in the ATG Head Office, particularly Food & Beverage and Risk teams. You will take an active interest in your team’s talent and development as well as your own. You will work closely with venue colleagues across all departments to drive the vision of the venue forward, actively considering how your expertise and team can support the growth of the business. This post will comprise a mix of day, evening and weekend work.

Primarily you are a strong retail focussed professional, with strong people and organisational skills able to work in an agile and target driven environment.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email recruitment@atgentertainment.com for a confidential discussion. 

Essential

• Significant Experience in exceeding retail targets in a complex commercial environment.
• Demonstrable team leadership and motivational skills.
• Evident ability to successfully drive initiatives from concept to outcomes.
• Experience of a complex and agile commercial environment.

Desirable

We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.