Job Details
Customer Journey Manager
AQA
Overview
At AQA, we’re committed to advancing education and we’re committed to our people.
£43,650 to £49,650
per year
Full time, Permanent, Hybrid
(Full time hours per week)
Manchester / Hybrid - two days a week in office
Key information
Ready to design and optimise journeys that make a real difference for schools, educators, and learners? If you’re passionate about creating seamless, personalised experiences, this is the role for you.
As a Customer Journey Manager you’ll play a key role in shaping how our customers experience AQA, by leading the hands-on creation and optimisation of automated journeys in our Customer Relationship Management (CRM).
About the role
- Designing and managing automated, multi-channel customer journeys across the lifecycle.
- Collaborating with cross-functional teams to embed Customer Relationship Management (CRM) driven workflows that improve outcomes.
- Using data and insights to refine journeys and report on success metrics.
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.
Requirements
- Have experience with Customer Relationship Management (CRM) campaign management and journey automation (Dynamics, HubSpot, Salesforce, or similar).
- Can work confidently with Marketing, Sales, and Service teams to deliver integrated experiences.
- Are skilled in journey mapping tools like Figma and process design.
- Bring excellent stakeholder management and communication skills.
- Have an analytical mindset and a passion for continuous improvement and A / B testing.