Job Details

Whether you're making your first transition into employment or changing careers and would like the opportunity to gain further qualifications without following the traditional educational route, an apprenticeship with us could be just the ticket to help you achieve your career goals and aspirations. 

The Customer Operations Apprentice will undertake a two-year defined programme, blending formal learning and practical experience which will contribute to the development of Customer Operations projects throughout Wales. 

2 year fixed-term contract.

You will not be eligible for an apprenticeship if you are enrolled in and studying towards another qualification, as the apprenticeship is a full-time role with study commitments.  

• You'll develop an awareness of operational competencies by shadowing safety and non-safety critical tasks, to develop your station knowledge and experience. 
• You'll support stations and bus interchanges, by assisting customers and responding to operational challenges such as disruption, in order to support reinstatement of the smooth running of operations. 
• You'll be contributing to the enforcement of fare polices on the gate line and the booking office, by undertaking tasks such as ticket checks, to support revenue protection. 

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

• A desire to learn and develop your knowledge of public transport operations. 
• IT skills with good knowledge of Microsoft Office software 
• Pass the testing within the initial application process. This testing is used to uncover alignment to our values, behaviour and core apprentice attributes, all of which can be found above. 
• You'll need to be available to start the Apprenticeship Scheme in early September 2026.