Job Details

Whether you're making your first transition into employment or changing careers and would like the opportunity to gain further qualifications without following the traditional educational route, an apprenticeship with us could be just the ticket to help you achieve your career goals and aspirations. 

To support the delivery of a positive and consistent customer experience by assisting with the management of customer enquiries, feedback, and complaints, and contributing to service improvement. The Customer Relations Apprentice will rotate across relevant business areas, in order to develop a broader understanding of operational activity and requirements. 

2 year fixed-term contract.

You will not be eligible for an apprenticeship if you are enrolled in and studying towards another qualification, as the apprenticeship is a full-time role with study commitments.  

• You'll professionally handle escalated contact centre calls, resolving issues at first contact where possible and escalating complex concerns to the appropriate teams or senior members of the team, ensuring all cases are handled effectively and in line with company policies. 
• You'll produce high-quality written responses to our customers by following our company tone, timescales, and content guidelines to craft clear and accurate communications to ensure all customer responses meet our quality standards and deliver a consistent experience. 
• You will support the investigation of customer cases, by using a variety of methods, such as liaising with other internal departments, industry stakeholders and utilising industry systems, to build greater understanding of the contact circumstance.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

• Ability to work to targets within a fast-paced environment with multiple Priorities. 
• Good time management and organisational skills. 
• Pass the testing within the initial application process. This testing is used to uncover alignment to our values, behaviour and core apprentice attributes, all of which can be found above. 
• You'll need to be available to start the Apprenticeship Scheme in early September 2026.