If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development. 

Reporting to the Customer Service Manager, you’ll be responsible for providing an outstanding level of service to customers of all North Wales Housing’s services over the telephone, via e-mail and letters, and through on-line and face to face interactions.

Key responsibilities include:​

• Providing support and guidance to customers contacting North Wales Housing, including a Front of House service
• Signposting to other service providers
• ​Acting as the first point of contact for customers regarding current customer rent balances and requests for repairs
• Raising repairs and general property administration (including resident satisfaction)
• Taking payments via the phone or at our office locations, using the automated payment​
• Inputting jobs into a works system and coordinating with trade operatives to ensure schedules are arranged based on geographic location, to support best use of resource

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.   

We’re looking for friendly, professional individuals who put customers at the heart of everything they do.

Essential requirements:​

• Welsh Language: Level 3 – conversational Welsh 
• Positive ‘can do’ attitude and team player
• Proven experience providing high quality customer service
• Highly organised, with superb administrative skills
• Flexible approach to work, with the ability to work under pressure and prioritise workloads
• ​Good level of numeracy, with effective verbal and written communication skills​
• Computer literacy including use of Microsoft Word, Excel and Outlook and CRM systems