Ready to build your career delivering great experiences for customers every day? Keen to join a supportive team where you can learn, grow and make a real difference? At EDF, Success is Personal – and we’ll help you shape a path that’s uniquely yours.

As a Customer Service Advisor, you’ll play a key role in supporting our transition towards An Electric Britain by helping customers get the answers, reassurance and guidance they need. You’ll handle queries with care, professionalism and pace, ensuring every interaction adds value.

You’ll spend time on-site for collaboration, coaching and connection, with the flexibility of remote working that helps you focus and thrive. During your training period, you will be expected to attend the office 5 days a week with regular discussions on your development hybrid working will become available.

• Supporting customers via phone, email and online portals
• Taking ownership of customer queries and resolving issues efficiently
• Collaborating with colleagues to find the right solutions
• Identifying opportunities to improve customer experience
• Working within a high‑performing team focused on learning and growth

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ plus communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

• Strong communication skills to speak, listen and write with confidence
• Solving problems in a fast‑moving environment
• Supporting colleagues and contributing as a team player
• Using IT systems and navigating multiple platforms