Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team on a full time basis in Bristol.

During this 15 month apprenticeship, you will gain hands on experience, develop new skills and contribute to a range of customer focused teams. This role is full time and office based.

You will start your apprenticeship in our Vehicle Licensing and Documentation team. Here you will learn about licensing all Motability Scheme vehicles, including registration, taxation and administration processes, alongside the end of contract dispatch process. This is a manual and process driven role.

You will then move to our Application Support team. Here you will support the application process and help manage the return of vehicles at the end of contract. This is where you will begin taking calls.

• Make and receive telephone calls. Training will be provided
• Manage vehicle documentation before and after agreements
• Process manual dispatch within the vehicle documentation team
• Manage vehicles that have not been returned on time
• Support the correction of customer agreements
• Take calls from customers and dealers
• Guide first time customers through the application process
• Support existing customers back onto the Scheme
• Develop strong customer service skills
• Receive one to one coaching each month to support your development

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.

• Maths and English at either Functional Skills Level 2 or GCSE at grade 4, C or above
• Either A levels, BTEC or experience working with customers
• Basic computer skills
• Right to work in the UK
• To have not previously studied the course content for Customer Service Level 2

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.