When you join Your Trust as a Customer Service Assistant you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.

The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.

• Control of cash point, operation of computerised cash register and other payment systems, issuing of receipts, checking use of passes, recording receipt numbers on booking sheets.
• Answering calls and dealing with enquiries.
• Dealing with enquiries from customers and potential customers, offering information and advice regarding services provided and making referrals other services.
• Promoting use of various services including being involved in special promotions and maintaining all promotional material racks and notice boards, issuing of promotional materials and customer surveys.
• Issuing and selling of equipment, stock control and weekly stock reconciliation.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.

• Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
• Experience of working in a reception or customer focussed environment
• Experience of dealing with customers
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Friendly, outgoing person who likes to work with different clients
• Knowledge of computerised leisure booking and management systems
• Excellent communication; both oral and written and excellent interpersonal skills
• Excellent time management skills

Please note we may close this vacancy early if we receive sufficient applications for the role, therefore, if you are interested you should submit your application as early as possible.