You will work a 38 hour week. The shift pattern is as follows: 8.30 am to 6.15 pm Monday to Friday and one in four Saturdays 9 am to 1 pm. We also offer hybrid working enabling you to work up to two days a week from home.

You will discover that our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You will be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.

You will be handling sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track. You will establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

• Previous experience in any customer service role.
• Able to own your calls through to resolution. 
• Motivated and determined to excel in our exciting environment. 
• Able to thrive in a fast paced environment.
• Able to establish trust with the customer.
• Able to listen, communicate and establish effective interpersonal relationships. 

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.