Based at Haymarket Bus Station, you’ll be required to work across both sites, on a rota basis between the hours of 7am and 10:30pm, seven days a week.

• Ensure the bus station is running efficiently and safely by completing daily health and safety checks, and service information is readily available and up to date.
•  Deal with people professionally to increase patronage and the passenger experience.
• At times, you’ll deal with first aid instances such as hypothermia in the winter, vehicle accidents, anti social behaviour around drug and alcohol abuse, as well as homelessness.
• You’ll manage a huge range of varied tasks such as lost property, replacing timetables and dealing with service cancelations.
• You’ll work in some difficult situations, and on occasion as the only senior officer on site, you’ll be required to make appropriate decisions.
• As a trained first aider and a fire marshal, you’ll complete fire alarm and emergency light testing.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

For an informal discussion about this post, please contact Amita Miles at: amita.miles@leicester.gov.uk.

• With experience working in a customer service environment, you’ll have proficient information technology skills with experience of using computers to extract information.
• You’ll have excellent communication skills and show resilience when dealing with potentially difficult or distressed customers and emergency situations.
• You’ll be able to respond to daily emails and queries, write incident reports, ensure all key information is recorded accurately, as well as read timetables and confidently explain these to customers.
• As an independent decision maker, you’ll manage your own workload, use your own initiative, and positively respond to the unexpected.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.