Job Details

In this role, you will play a key role in advancing digital healthcare transformation, ensuring that patients receive safe, efficient, and high-quality service in a dynamic, evolving environment.

Initially office-based for a 6 to 8 week training period Monday to Friday, this position will transition to hybrid and contracted working pattern once training is complete. Your contracted working pattern is Thursday to Monday.

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

• Deliver a discreet, responsive, and efficient service to patients.
• Prioritize patient safety and uphold the highest standards of care.
• Collaborate as part of a fast-paced, high-energy team.
• Manage high volumes of patient inquiries with accuracy and empathy.
• Confidently engage with patients over the phone, focusing on first-contact resolution.
• Use the secure internal messaging system as the primary communication tool for patient responses.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

• Experienced in customer service with at least 2 years in a call centre or customer facing role.
• Confident communicator who thrives on resolving patient queries over the phone and via secure messaging.
• Empathetic and energetic personality with a strong commitment to delivering first-contact resolution.
• Organised and self-motivated, able to manage high volumes of patient interactions with precision and care.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.