Job Details
Debt Advice Support Officer
Money Advice Trust
Latest Job
Expires in 26 days
Overview
Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives.
£25,593.44
Per year
Full time, Permanent, Hybrid
(35 hours per week (rota basis including evenings). Start date: 5 May 2026)
Birmingham (remote working with some office attendance. Initial training will be mandatory on site)
Key information
As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions.
About the role
This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser.
Your key responsibilities will include:
- Support clients in creating budgets and gathering financial information
- Maintain accurate records and appointment systems
- Communicate empathetically and clearly with clients and colleagues
- Ensure compliance with GDPR and internal quality standards
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds
Requirements
- Strong verbal and written communication skills
- Empathy and understanding of client needs
- Proficiency in Microsoft Office and remote working tools
- Attention to detail and good numerical skills
- Experience in a customer service role