Job Details

At Lightroom, we want to ensure that every visitor enjoys a seamless, engaging, and memorable journey through our venue. Our visitor experience strategy, ‘Illuminating Every Moment,’ sets out how our team delivers an exceptional visitor experience.

Every touchpoint in the visitor journey plays a crucial role in shaping their visit, and our team of multi-skilled Duty Managers is at the heart of making this happen.

As a Duty Manager, you will take on a leadership role across all areas of Operations, including Access, Bar and Events, Floor, Retail, Ticketing and Stagedoor.

• Drive Commercial Success – Maximise revenue opportunities through ticketing, retail, and bar while optimising operational efficiency. Creating and delivering daily reports.
• Enhance Visitor Experience – Ensure every guest is “illuminated at every moment” by delivering seamless, high-quality service and a keen eye for continuous improvement.
• Cross-Department Collaboration – Work closely with all operational departments to align on business goals and visitor engagement. Communicate with the front-line team members on all upcoming events, schedules and updates.
• Drive sales through providing exceptional customer service, identifying upsell opportunities, and motivating the sales team.
• Supporting day to day with reporting, sales targets and commercial delivery.
• Ensuring the safety and security of the public within the building, including bag checks with a 100% penetration rate.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button. 

We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.

• Leading by Example – Ability to set a positive tone for the team and ensuring an exceptional visitor experience.
• Strive for Operational Excellence – A proactive person in upholding operational standards, from health and safety checks to Visitor interactions, regardless of contracted area. Take ownership of your area and ensure everything runs smoothly.
• Nurturing and Coaching – Confident to provide guidance, offer constructive feedback, and ensure a positive and motivating work environment every day.
• Professionalism – Ability to retain composure and leadership. Regardless of how busy or pressured a shift becomes, professionalism must be maintained, both with visitors and within the team.
• Confidentiality and Discretion – The proven ability to uphold complete discretion in handling any operational or staffing matters.
• Communication and Accountability – A clear communicator across various departments, whilst keeping in line with our company ethos and aims.