This is an exciting opportunity to join the team at Wakehurst, Kew's wild botanic garden in Sussex, as Event Coordinator.

• To respond promptly to incoming sales enquiries via telephone, face to face and email, with a target of same-day response wherever possible.
• To answer all enquires in a professional manner and maximise sales opportunities at all times.
• To conduct show rounds of Wakehurst’s venues, ensuring the spaces are presented to the highest standard.
• To actively maintain a client database for all Wakehurst venue hire and event activity.
• To promote the organisation’s objectives of conservation and sustainability through venue hire sales.
• To effectively plan and manage the expectations and requirements of the customer to ensure a successful event.
• To liaise with catering and external suppliers in line with agreed service levels and performance standards.
• To implement the appropriate procedures and factor in and implement the relevant aspects of the Licence Agreement and to always ensure the protection of Kew’s assets
• To work alongside internal stakeholders to ensure events are communicated effectively throughout the organisation, developing solid working relationships with other departments.
• To maintain effective communication with the wider Venue Hire team, ensuring consistent standards, processes and knowledge sharing across Wakehurst and Kew Gardens.
• To effectively represent the Venue Hire team at internal meetings to ensure the establishment and maintenance of trust and respect within the Gardens for the ability and expertise of the team.

• Previous experience of coordinating high-quality weddings, corporate events or venue hire activity, preferably within a hospitality, heritage, visitor attraction or similar environment.
• Customer service experience and demonstrable achievement of high standards of customer care
• Excellent communication and stakeholder management skills.
• Experience of working with external suppliers and contractors.
• Ability to remain calm and prioritise effectively in a fast-paced environment
• Commercial awareness and ability to identify opportunities to maximise revenue
• Attention to detail and able to work on own initiative
• Excellent IT literacy in Word, Excel, Momentus (preferable)

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.