Job Details

Whether you're making your first transition into employment or changing careers and would like the opportunity to gain further qualifications without following the traditional educational route, an apprenticeship with us could be just the ticket to help you achieve your career goals and aspirations. 

The role will support the planning, delivery, coordination and continuous improvement of Special Events activity across the Transport for Wales network. The apprentice will contribute to the development of event plans, customer information plans, stakeholder coordination, data analysis and post event reviews to help ensure the safe, efficient and customer focused delivery of rail services during periods of increased demand.

2 year fixed-term contract.

You will not be eligible for an apprenticeship if you are enrolled in and studying towards another qualification, as the apprenticeship is a full-time role with study commitments.  

• To maintain and develop Special Event Management and customer information plans by capturing and updating customer messaging, wayfinding requirements and service impacts accurately to ensure positive end to end journey experience. 
• To assist the monitoring of events and horizon scanning by maintaining trackers and logs to identify any potential impacts on customers and escalating where necessary, to ensure customers are well informed and confident using services. 
• To support the creation, review and coordination of customer facing information by working with communications, stations and operational teams to ensure messaging is clear, consistent, timely and aligned across channels. 

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

• A desire to learn and develop your knowledge of public transport and special events operations. 
• Good written and verbal communication skills, with the ability to present information clearly, accurately and appropriately. 
• Good attention to detail and organisational skills. 
• Ability to gather, analyse and interpret information and data. 
• IT skills with good knowledge of Microsoft Office software. 
• Pass the testing within the initial application process. This testing is used to uncover alignment to our values, behaviour and core apprentice attributes, all of which can be found above.