We are looking for someone to lead on our supporter experience to highlight impact and create brand loyalty. This role line manages two,  and works closely with the Head of team to generate income to support young wheelchair users.  

• Lead on the delivering the London Marathon for 2027, with the aim to deliver first class supporter care, from recruitment to post-event evaluation.
• Oversee the delivery of the London Marathon stewardship journey, including email journey, Facebook group and WhatsApp strategic comms plan, and lead on webinars and hybrid stewardship events
• Implement and drive the Challenge Event strategy forward, diversifying our portfolio, increase income and brand awareness
• Oversee implementation of our new event offering for 2026, including the Superhero Tri and Royal Parks Half Marathon, including recruitment and strategic stewardship plans
• Line management of two Events Fundraising Executives to support, motivate and deliver the event programme.
• Key contact for all third-party event suppliers, including the London Marathon, Run for Charity and our Running Coach
• Contribute to income and expenditure forecasting and reporting
• Build strong, strategic relationships with potential and existing supporters to maximise fundraising opportunities
• Work with MarComms to create motivational and compelling marketing for our event portfolio using learnings and trends/patterns to maximise opportunities
• Work collaboratively across the organisation and represent the Events and Community team internally and externally to increase income, brand awareness and retain supporters
• Ensure the database is kept up to date and oversee any developments and implement of processes to promote efficiency.
• Follow all legal requirements in line with the Fundraising Regulator, as well as have a basic understanding of legal requirements for fundraising  

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Please note: only candidates successful in obtaining an interview will be contacted.

We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.

Skills and knowledge

• Knowledge of third party event fundraising, including marketing
• Excellent written and verbal communication skills - with the ability to authentically communicate to support fundraisers, convey the work of the Whizz Kidz and show impact of support
• Ability to build and develop strong relationships, internally and externally, to be able to maximise opportunities and make decisions based on value
• Ability to manage deadlines and effectively balance a varied and ever-changing workload whilst maintaining excellent attention to detail 
• Use initiative to drive things forward, solve problem and seek opportunities to grow income and brand awareness
• Basic understanding of fundraising compliance and law

Experience

• Experience of end to end event management within the charity sector, specifically the London Marathon and third party events
• Experience in line management
• Experience of delivering excellent supporter care and stewardship to maximise opportunities and promote brand loyalty
• Experience of using and maintain a database and online giving platforms
• Experience of review and implementing improved processes to increase effectiveness
• Demonstrable track record of building strong relationship management with multiple fundraisers, with different motivations, value and support needs
• Experience of end to end event management within the charity sector, specifically the London Marathon and third party events
• Experience in line management
• Experience of delivering excellent supporter care and stewardship to maximise opportunities and promote brand loyalty
• Experience of using and maintain a database and online giving platforms
• Experience of review and implementing improved processes to increase effectiveness
• Demonstrable track record of building strong relationship management with multiple fundraisers, with different motivations, value and support needs