Job Details
Extra Care Assistant (Housing)
The Guinness Partnership
Expires in 6 days
Overview
You will be part of a dedicated team where you will work with the Extra Care Scheme Manager to provide a high-quality housing management service, which ensures the delivery of safe and secure service provision. You will work to ensure our housing management services exceed customer expectations.
£24,383
Per year
Part time, Permanent
(21 hours per week)
Bath - Avondown House
Key information
We are a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced customer service professional, but you’ll also be a great team player and have a basic understanding of health and safety requirements.
About the role
Key responsibilities
- To provide advice and guidance for repairs, tenancy management and rents, handing on to specialist teams across Guinness where required to ensure a high quality and responsive service for Extra Care residents.
- Engage and communicate effectively with residents signposting local area information and services.
- Respond positively and timely, using agreed standards to resolve resident complaints
- Liaise closely with on-site contractors to minimise disruption; keeping residents informed and updated of progress of ongoing works.
- Liaise with internal and external teams to ensure that all customer concerns are followed up whilst supporting the protection and safety of our customers, with safeguarding procedures ensuring appropriate identification, monitoring and reporting of safeguarding concerns.
- Complete routine health and safety inspections including fire safety and periodic visual inspections of fire equipment and complete relevant electronic reporting, ensuring compliance with all relevant Health and Safety legislation and guidance.
Requirements
You’ll also be able to demonstrate:
- Experience of working with customers and acting on their feedback to deliver great customer service
- The ability to work together and communicate well with others
- Proven problem-solving and decision-making skills
- A good level of IT skills and knowledge,
- Good communication (verbal and written) administration skills.