Have you got what it takes to support the prisoners, their families and significant others?

We're looking for a Family Engagement Manager (Scale 3) to lead the delivery of Pact’s family engagement services at His Majesty's Prison (HMP) Wandsworth.

• To lead and deliver a service that ensures prisoners, their children, carers and other relatives have access to appropriate advice, guidance, learning opportunities, care and support to better enable them to maintain or enhance positive relationships.
• To assist in developing referral pathways for families, prisoners and other professionals to access the service, as well as pathways into other relevant services and appropriate signposting processes.
• To take on complex casework, and carry out detailed assessments to inform further work with the family unit.
• To advocate for families dealing with imprisonment, promoting their human rights and ensuring their needs are considered, and views are heard at all levels.
• To lead, by outstanding example, a dedicated Family Support team comprising paid staff, volunteers, student placements and (where agreed with the prison), prisoner Pact Champions in supporting prisoners and their families.
• To co-ordinate staff resource to ensure the smooth running and high performance of a comprehensive service which runs alongside, and complements, that provided by the prison, being prepared to personally cover for roles across the team in response to operational need.

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction.

• Knowledge of the criminal justice system, particularly the prison establishment, and an awareness of the impact of custody on prisoners and on their children and families.
• Clear understanding of professional boundaries which will enable you and your team to work with prisoners and their families.
• Experience of managing people and ideally experience of recruiting and supervising volunteers.
• Experience of managing a service and delivering against contract requirements.
• Experience of supporting individuals with multiple and complex needs to overcome barriers in a multi-agency environment.
• Excellent organisational skills and the ability to manage a demanding work load and use initiative.
• Ability to work in a challenging environment and remain calm.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.