As Family Support Worker you will provide support to families visiting loved ones in the Visitor Centre, visitor centre services include; play and children’s services; and a catering service. 

You will work as one of the PACT Family team, you will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.

• To complete the processing of all booking line and email bookings for social and legal visits and prison video calls, ensuring visits are booked in line with prison requirements and any issues identified resolved.
• To assist in the operation of the Centre, including ensuring the Centre is open at the specified times; liaison with prison staff to ensure the smooth reception of visitors and that the Visitors Centre is clean and maintained.
• To support those booking visits including encouraging families to access support for their needs by interacting with visitors, offering information and advice as appropriate on a confidential basis.
• To offer a friendly and welcoming environment within the Visitors Centre, where people visiting the prison, can spend time before and after their visit during agreed opening times.
• To liaise with the relevant departments to ensure apps for visits are processed in a timely fashion and that any anomalies are addressed.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button. 

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction.

• Clear understanding of professional boundaries which will enable you to work with prisoners and their families.
• Good understanding of safeguarding.
• Good understanding of confidentiality and data protection.
• Experience of working directly with children, young people and their families using an appropriate range of techniques.
• Good experience and skills of planning creative, relevant play activities for children.
• The ability to offer a warm welcome to visitors, to smile and treat people with dignity and respect.
• Ability to work in a challenging environment and remain calm.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.