You will be working as a member of the Family Services team offering exceptional customer service, and working across all areas of the service which may involve one or more of the following family support services: a welcoming visitor centre facility; play and children’s services; and support refreshment services within the visitor’s centre and hall.

Based in the visitor centre, you will help create a welcoming and supportive environment for adults and children. From offering information and guidance to organising activities for children and ensuring refreshments are available, you will contribute to making visits as positive and stress free as possible.

This is a varied and rewarding role where no two days are the same. You will support families during what can often be a challenging time, using your experience of working with people facing difficulties to handle situations calmly and sensitively.

You will also work closely with colleagues and partner agencies, ensuring safeguarding and child protection procedures are followed at all times. Your input will help us continue to improve our family support services.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

We are an equal opportunity employer and welcomes all applications including those with a criminal conviction with appointment to the post being subject to a risk assessment.

• Clear understanding of professional boundaries which will enable you to work with prisoners and their families.
• Good understanding of safeguarding and the ability to follow safeguarding practices and safer working practices.
• Good understanding of confidentiality and data protection.
• Experience of working in a Tea bar environment or other retail outlets or working in an environment where customer service is important.
• Have a Disclosure and Barring Service (DBS) check done.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.