Job Details
Financial Wellbeing Adviser
Citizens Advice Mid Mercia
Overview
Working as part of a Multidisciplinary Team within St George’s Acute Mental Health Wards to provide a full range of Financial Support Advice including income maximisation, financial capability and debt prevention to prepare service users for integration back into the community
£23,810 to £24,822
Per year
Full time, Temporary
(37.5 hours per week. Fixed term employment contract until 31 May 2026 with possible extension.)
St Georges Hospital, Stafford / Hybrid
Key information
Providing support to service users with a person centred approach, using care planning to enable them to act for themselves and to advocate for those who need practical assistance to progress their case. The aim of the role is to support individuals towards discharge and integration within the community.
About the role
- To provide Financial Support Advice at a Generalist Level including income maximisation, financial capability and debt prevention.
- Creating Care/Action Plans with all service users using a person centred approach
- Working as part of Multidisciplinary Team with the aim to discharge service users into community.
- To carry out appropriate risk assessments
- To record all activities and keep up to date and accurate case notes on CRM
- To comply with all organisational policies and procedures and be fully committed to safeguarding, confidentiality and equality and diversity when carrying out duties
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Requirements
- Experience of delivering Generalist advice under the Citizens Advice quality framework through face to face and telephone provision, or similar experience
- Ability to plan, prioritise own work, meet deadlines and manage caseload
- Excellent customer service and communication skills including the ability to deal with difficult and challenging situations
- Excellent IT skills including the use of databases to record and report case information.
- Experience of working with vulnerable service users
Closing Date: when a suitable candidate is found