Your responsibilities will be looking out for the safety and welfare of members of the public who visit the centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

• Responding to both written and verbal enquiries from customers
• Directing customers to required stores within the centre.
• Transferring telephone calls to Management staff if required
• Selling centre gift cards and reconciling cash at the end of the day
• Health and Safety checks
• Mobility Scooters and wheelchairs hire operation.
• Drop It services operation.
• Reporting and logging maintenance jobs
• Maintaining stock levels of centre leaflets and signage
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
• Upsell LDO gift card to our guests visiting the centre.
• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
• Answer incoming calls and provide appropriate information.
• Responsible for cash float

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

• Ability to work in a fast-paced team with the ability to remain calm under pressure.
• Outstanding Communication skills both internal and external
• The ability to effectively prioritize your workload and build relationships.
• Excellent attention to detail
• A customer-focused approach
• A proactive/can-do attitude to work.
• The ability to work on own initiative and take full responsibility for the role.
• The ability to follow processes/instructions.
• High attention to detail.
• An ability to work under pressure.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.