Job Details
Guest Services Host
ABM
Latest Job
Expires in 19 days
Overview
We are seeking a professional, approachable, and trustworthy Guest Services Host who thrives in a fast-paced, customer-focused environment. This role plays a vital part in delivering a warm welcome and creating a positive, lasting first impression for all guests visiting London Designer Outlet.
£14.42
Per hour
Full time
(40 hours per week)
London Designer Outlet – Wembley
Key information
The Guest Services Host is responsible for supporting the safety, welfare, and overall experience of visitors to the centre, ensuring that every guest enjoys a pleasant and seamless shopping experience and feels supported, informed, and valued at all times.
About the role
Guest Experience and Customer Service
- Greet all incoming and departing guests warmly, using genuine eye contact and a friendly manner.
- Respond professionally to written, verbal, and telephone enquiries from guests.
- Provide clear directions and, where possible, personally escort guests to stores or destinations within the centre.
- Build positive relationships and guest loyalty through proactive engagement and anticipation of guest needs.
- Maintain an excellent working knowledge of the centre, local area, transport links, attractions, and facilities, and share this information confidently with guests.
- Upsell and promote LDO Gift Cards in line with centre objectives and KPIs.
Operational Duties
- Sell centre Gift Cards and manage cash handling responsibilities, including maintaining and reconciling the cash float.
- Answer incoming calls and transfer enquiries to management or relevant departments when required.
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
Requirements
- Proven ability to deliver outstanding customer service in a busy operational environment.
- Excellent written and verbal communication skills in English.
- Confident handling cash, transactions, and basic administration tasks.
- Ability to remain calm, professional, and solution-focused under pressure.
- Strong organisational skills with the ability to prioritise workloads effectively.
- High attention to detail and strong compliance awareness.
- A proactive, flexible, and “can-do” attitude.
- Ability to work independently while also contributing positively to a team.
- Willingness to follow processes, procedures, and instructions accurately.
- Reliable and adaptable approach to shift work
We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.