The Head of Allocation and Planning ensures the effective rostering and real-time allocation of team members to meet operational demand and deliver essential passenger assistance services. 

Operational Planning

• Work alongside the Data Manager to provide data insights for the annual lifecycle of the airport operation.
• Ensure that analysis and reporting capabilities are developed to support peak planning and identify new process improvement opportunities.
• Interpret trends or patterns in data sets to proactively make changes to meet required targets and optimise performance.
• Conduct regular analysis on PowerBI to identify performance deviations and produce regular reporting as required.
• Work with the Account Director, Heads of Terminals and the General Manager, Shared Services to prioritise business and information needs.

Resource Planning and Payroll Oversight

• Lead the Planning Manager/Optimisation Manager and their reports (Planning Leads, Staff Support, Payroll Coordinators) to constantly monitor and propose effective shift patterns to match business requirements.
• Ensure all areas of the airport are adequately covered and that team member base locations are optimised.
• Oversee the management of overtime requirements, shift swaps, holidays and absences to ensure operational efficiency and coverage, and that payroll costs are within budget.
• Manage external agency relationships, ensuring costs are controlled and agency workers are used only when absolutely necessary.
• Ensure Payroll Coordinators effectively manage payroll exceptions, holiday approvals and the accuracy of hours on the system, including loading new starters onto the time and attendance system.
• Work with the General Manager Shared Services to ensure Team Members are attending annual refresher training as required in order to maintain compliance.

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

The post holder will oversee the allocation and planning teams, ensuring the right number of employees are in the right places at the right times. They will work closely with Heads of Terminals to drive operational efficiency and utilise data insights for the annual lifecycle and peak planning.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.