Job Details
Host
Lightroom
Latest Job
Expires in 11 days
Overview
The Visitor Experience Host plays a key role in delivering Lightroom’s mission to “Illuminate Every Moment” for every Visitor. This front-line position is central to shaping the public’s impression of Lightroom, offering a warm welcome, answering questions, and assisting across multiple touchpoints in the venue.
£13.85
Per hour
Part time, Temporary
(Casual hours)
Lightroom, 12 Lewis Cubitt Square
Key information
Hosts are expected to work fluidly across the ticketing, retail, cloakroom, bar, and show space areas—ensuring visitors feel guided, supported, and valued throughout their experience. You will be part of a multi-skilled team who deliver service excellence, uphold safety procedures, and embody the Lightrooms values of professionalism, kindness, and operational excellence. From guiding first-time visitors to supporting accessible visits and maintaining high standards, this role requires energy, empathy, and a collaborative mindset.
About the role
Day to day responsibilities will include but not be limited to:
- Delivering warm, informed, and proactive service across all visitor-facing touchpoints.
- Promoting ancillary offers such as the bar, retail and programme sales and supporting during private hires and events.
- Ensuring the safe flow of visitors into and out of the showspace and viewing galleries.
- Carrying out cloakroom operations: tagging, storing, and returning items with care.
- Selling programmes and retail items, using PDQ systems and accurate transaction handling.
- Supporting access needs, including mobility, sensory and hearing accommodations, and knowing evacuation protocols.
- Monitoring crowd capacity and visitor etiquette within the showspace, supporting smooth operations and reporting issues to Supervisors.
- Acting as first point of contact for any guest queries or challenges and escalating concerns where appropriate.
- Assisting with health and safety procedures, such as fire evacuations, and incident reporting.
- Participating in shift briefings, debriefings, training, and emergency drills.
Should you require any special assistance with your application, please reach out via email to recruitment@lightroom.uk or call 0330 500 2148.
We look forward to receiving your application.
We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.
Requirements
- Experience in a visitor-facing role in a fast-paced, high-volume environment.
- A warm, proactive, and approachable personality with a passion for service.
- Strong verbal communication and interpersonal skills.
- Willingness to work weekends, late evenings, and holidays on a rota basis.
- Comfortable working across varied roles (retail, bar, showspace) and physical environments.
- Confidence using equipment (e.g. PDQs, radios) and learning new systems.
- Commitment to teamwork, punctuality, and maintaining a safe and inclusive environment for all visitors.