30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. 

• Maintaining a positive culture throughout the department
• Maintaining the highest level of service to consistently exceed guest expectations
• Warmly welcoming all visitors and guests (ensure eye contact and a smile at all times).
• Ensuring everyone is aware of forthcoming daily events being held in the venue 
• Dealing with visitor enquiries and requests.
• Assisting in handling visitor passes and directing visitors as appropriate
• Issue Searcys day passes, Members passes and Gym passes 
• Answering all calls within 3 rings and attending to voicemails as soon as possible
• Receiving and transferring telephone calls (internal).
• To respond to e-mails as soon as possible no later than 12 hours after receiving it.
• Taking bedroom reservations on the Guestline booking system for individual and group guests via phone, email, or in-person
• Check-in and out overnight guests, individual and group
• Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
• Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
• Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk

• Excellent product knowledge
• Excellent communication skills
• Excellent time management 
• Supportive team player
• Excellent customer service skills

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.