As a Housing and Neighbourhood Officer, you will provide a friendly housing management service to your residents. Reporting to the Housing and Neighbourhood Manager, you will be part of a dedicated team of Housing & Neighbourhood Officers covering Havant, Hayling Island and the surrounding areas.

This is a field-based position requiring travel within your designated area. You will be working Monday and Tuesday, 9 am – 5 pm, and Wednesday, 9 am – 12 pm.

You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowner and rental residents. You will work in a mobile way, out in the area and meet residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.

We believe that the way we work is as important as the results we achieve. You’ll bring your face-to-face customer service experience and housing knowledge to make a meaningful contribution to our organisational goals.

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

• Excellent customer service delivery, demonstrating good communication and relationship-building skills.
• The ability to plan and work effectively without high levels of supervision.
• Ability to work ‘on the go’ using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilience and being able to deal with challenging situations and deliver sustainable outcomes.
• Experience in analysing data and concluding. 
• Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car.