The Housing and Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high‑quality homes and essential housing services to our residents.

We have a new opportunity for a Customer Liaison Officer to join us on a permanent contract. This is a field-based role requiring regular travel across your designated area, covering Beckenham and Croydon and therefore, a driving licence is preferred.

As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and rental residents. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. 

You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. 

• Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners in the Guinness Service Style. Be the face of Guinness.
• Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers’ expectations.
• Maximise income, and reduce debt, in defined customer areas.
• Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one.
• Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
• Use data to monitor own performance and that of others, taking action to improve as necessary.
• Manage budget and remain within budget.
• Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

• Excellent customer service skills, with strong communication and relationship‑building abilities.
• The capability to plan and manage your workload effectively without high levels of supervision.
• Confidence using mobile technology to work ‘on the go’.
• Strong resource and time‑management skills, with the ability to prioritise and deliver value for money.
• Experience working in an environment of legislative and organisational change.
• Proven problem‑solving and decision‑making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience in analysing data and drawing informed conclusions.