Are you passionate about supporting people to live independently and improving the quality of homes? Are you someone who builds great relationships, communicates clearly and enjoys a role with variety and purpose? If so, we’d love you to join us at Advance as a Housing Outreach Worker.
At Advance, our mission is to transform lives by providing safe, supportive and sustainable housing for people with a range of needs. As we continue to invest in improving and decarbonising our homes, this role plays a vital part in supporting customers throughout that journey.
This role is hybrid, working from home and on site visits covering Buckinghamshire, Bedfordshire, Berkshire, Oxfordshire, Luton, and Surrey.
£28,498.06
per year
Full time, Permanent, Hybrid
(35 hours per week)
Witney
Key information
Would you like to work somewhere where you get to make a real difference every day?
About the role
Managing a wide range of confidential enquiries and taking appropriate action or signposting customers as needed
Provide housing advice and housing management services to customers.
Manage a wide range of confidential telephone enquiries and correspondence, using initiative or escalating appropriately
Complete void inspections, arrange repairs and redecoration, and follow void procedures
Support pre-tenancy viewings, sign-ups and ensure correct occupancy agreements are completed
Set up and maintain accurate tenant records on Open Housing systems
Ensure customers pay rent and service charges; assist with housing benefit claims and support rent arrears recovery
Assist with anti-social behaviour complaints and neighbour disputes following organisational procedures
Carry out property and tenancy visits to ensure compliance and liaise with external professionals where needs change
Promote customer participation and facilitate access to wider organisational services
Support customers to claim welfare benefits successfully
Undertake tenancy visits to improve living conditions and sustain tenancies
Keep all manual and digital records accurate and updated; respond to service requests within timescales
Support Tenant Involvement and Community Investment events and initiatives
Assist with Fire Risk Assessment and water safety actions
Ensure accessible health and safety information for fire, gas, and electrical appliances
Ensure fire and water checks are completed and recorded on site
Requirements
Experience using databases and producing accurate records
GCSEs in Maths and English (or equivalent)
Strong experience using databases and analysing data to produce recommendations
High competence in Microsoft Word, Excel, Outlook, and PowerPoint
Knowledge or experience of housing management or housing legislation
Experience working in a performance-target environment
Experience working with customer groups including people with mental or physical disabilities
Ability to build excellent relationships with customers and colleagues
