Are you compassionate, highly organised and experienced in delivering great services for vulnerable people? 

Join us to make a real impact by shaping a safe, responsive and person‑centred community.

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. 

Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

• Perform regular security and fire safety checks of the building throughout the shift to ensure safety of the building and clients.
• Act as first point of call to deal with any incidents appropriately, contacting and liaising with North Wales Housing (NWH) staff, emergency services, voluntary and statutory agencies, in order to maintain the safety of the buildings and clients. 
• Keeping accurate records as required and handing over to staff as appropriate.
• Assist clients with claims for housing and associated benefits to support residents’ financial stability.
• Provide housekeeping and cleaning tasks regularly, including properties for re-let provide practical support and guidance to clients, ensuring good standards of cleanliness and hygiene are maintained.
• Provide a range of engagement and involvement activities to promote social inclusion amongst clients.
• To have an understanding of the safeguarding of children and vulnerable people and follow policies in relation to identifying, reporting, and escalating as required.
• Deputise the support of care leavers in 277 projects out of hours in the absence of the Housing Support Officer (Pendinas)

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview. 

• Awareness of professional boundaries 
• Awareness of safeguarding principles for children and vulnerable adults 
• Awareness of benefits system 
• Awareness of the support needs of vulnerable people 
• Awareness of benefits and claim processes 
• Awareness of Health and Safety regulations
• Demonstrable experience of working in a confidential manner 
• Demonstrable experience of working in a client centred environment

Shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.