Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

You will support Residents in a supported accommodation setting and/or the community with their housing needs and life skills in a person-centred, trauma informed way. This will involve:

• ​Supporting residents with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
• Assisting with claims for housing and associated benefits to support financial stability
• Organising and managing a range of engaging activities to promote social inclusion
• Playing a hands-on role in responding to incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies,
• Maintaining accurate service user records and files

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

• Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh to the required level
• Experience working in a client centred environment such as housing, care or similar (such as supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment)
• Knowledge of the support needs of vulnerable people
• Good verbal and written communication skills
• Hard working, with a positive ‘can do attitude’
• At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook