We are a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role. If you wish to apply through the Disability Confident scheme, please contact Spider who are handling this vacancy on our behalf.

Main Duties and Responsibilities:

• Lead and inspire a team of Housing Officers to deliver an accessible, effective and customer-focused tenancy management service
• Oversee tenancy and community management, ensuring services meet the Customer Charter and high service standards
• Manage property lettings efficiently, working closely with maintenance teams to ensure timely and appropriate re-letting
• Provide advice and guidance on ASB, tenancy queries and complex casework
• Respond to complaints, identifying opportunities for service improvement
• Manage and reduce rent arrears, supporting residents to sustain their tenancies
• Build productive relationships with local authorities, commissioners and community partners

As a Housing Team Leader, you will have experience in social housing management with a strong customer-focused approach and be a confident leader, able to mentor, motivate, and develop staff. You will demonstrate excellent communication, organisational, and decision-making skills, with knowledge of tenancy management, housing law, ASB, and income management. You will be able to analyse information, produce reports, and use Microsoft Office effectively, with experience working with diverse and vulnerable customers. You will remain calm, professional, and solution-focused under pressure, and be committed to continued learning, with a CIH qualification or similar desirable.

Please note: The post will be subject to an Enhanced with Adults Barred Service (DBS) check process.