The Income Management Team are responsible for maximising the rental income for the authority by collecting rent, minimising rent arrears, and supporting customers to help sustain their Council tenancies. We aim to provide a customer focused and responsive service, to achieve high standards of customer care and help sustain, support, and maintain tenancies.

Initially you’ll be based at City Hall as well as occasional homeworking.

• Act as the allocated officer for a patch of properties and be accountable for rent collection in any designated area within the city boundaries.
• Maximise rental income and reduce rent arrear debts.
• Oversea the recovery and management of rent arrears in line with policy and national legislation.
• Assist tenants to maximise their income through the provision of advice and support in relation to benefit entitlements, debt management, financial grants and educational opportunities.
• Provide tenants with accurate, appropriate advice regarding a range of complex matters including; housing rights, obligations and council policy and procedures.
• Respond to service requests from tenants, tenant representatives, residents, elected members, stake holders and other statutory and voluntary organisations.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button. 

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.

• Experience of working in social housing or a welfare sector including experience of working in Housing Management, Rent and Finance. 
• Experience of working with the public and dealing with potentially challenging, difficult or highly contentious issues and situations.
• Experience of implementing local government policies and procedures in relation to housing management and/or rent recovery.
• Excellent written and verbal communications skills to deal with a wide range of people and deliver high levels of customer care.
• Proficient IT skills with the ability to use a wide range of software including Microsoft Office packages and the Internet.
• High level of numeracy skills to analyse complex financial data, undertake complex rent calculations, court defaults, reconciliation and other accounting problems.
• Knowledge of housing legislation and welfare benefits in relation to tenancy management, sufficient to give advice to the public.
• Detailed knowledge of social landlord and rent functions.