We’re recruiting for an Income Recovery Officer to join our team in Portsmouth! This is a permanent position and is part time, working 18.5 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working.
We’re looking for a proactive and customer-focused Income Recovery Officer to join our team. You’ll manage a caseload of rent arrears accounts, working through the recovery process while ensuring customers receive the right support to sustain their tenancies. Eviction will always be the last resort, and you’ll play a key role in helping customers maintain their homes.
Key Responsibilities will include:
Managing a caseload of rent arrears accounts in line with agreed procedures
Engaging with customers to record contacts, agreements, and referrals
Providing tailored support and advice to help customers sustain tenancies
Developing a strong understanding of benefits and payment processes
Working collaboratively with internal teams such as neighbourhoods and tenancy support, and external agencies, including housing options, the Department of Work and Pensions (DWP), and homelessness services
Ensuring business and customer impacts are considered in all recovery actions.
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application, please get in touch with us
on 02392 896758 or email HRrecruitment@vividhomes.co.uk. We’ll be happy to help.
You’ll bring a wealth of proven experience in debt recovery and working in a customer-centric environment. You’ll also have demonstrable awareness and knowledge of the social housing sector, and good understanding of welfare reform and benefits. You'll have strong communication and relationship building skills as well as the ability to work effectively with internal and external stakeholders.