Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

Key responsibilities

• Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents.
• Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports. 
• Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required.
• Stakeholder engagement: You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate.
• Resident satisfaction: You will be a great relationship builder to ensure our residents receive the best service possible.
• Planning and prioritising: No two days are ever the same, and you will have a busy schedule, so good time management is essential.

Essential criteria

• A full UK driving licence and access to your own vehicle. 
• Demonstrates a sensitive and supportive approach to vulnerable people.
• Ability to work successfully with a diverse range of customers and partner agencies.
• Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible.
• Good communication skills, including interpersonal, written and computer literacy.