Why not join Leicester City Council (LCC) as part of our Integrated Crisis Response Service (ICRS) which is rated “Outstanding” for its responsiveness by the Care Quality Commission and recognised as being at the heart of the health and social care system.  

We’re currently recruiting for Integrated Crisis Response Service Assistants who can help build on the success of the service and also help pilot our new End-of-Life Care pathway across the County.

The 24-7 Integrated Crisis Response Service, provides critical social care support within 2 hours for people experiencing a social care crisis within their own home by working alongside various health professionals, who, without Integrated Crisis Response Service’s support would be admitted to hospital or need an emergency placement.

Those not working nights will work a mixture of morning, afternoon and evening shifts between the hours of 7am to 10pm across a rota covering 7 days a week, this includes weekends, bank holidays and other public holidays. Within both day shift and night shift roles, you'll be based at the Neville Centre on the Leicester General Hospital site.

For an informal conversation please contact our Admin Team on: 0116 454 5400 and an Integrated Crisis Response Service Senior will be in touch as soon as possible.

Interviews will take place on Friday 17th April 2026.

• Deliver a responsive and person-centred Integrated Crisis Response Service (ICRS) service in line with personalised Integrated Crisis Response Service plans which enable individuals to achieve their maximum level of independence.
• Responding to all incoming referrals and calls within a specific timeframe, effectively prioritising these to deliver care in a responsive and safe manner.
• Identifying and correcting discrepancies within information received and tailoring the delivery of care to the needs of the individual.
• Acting as the first responder to someone that has fallen, risk assessing the situation and making decisions on how the person needs to be supported including, the requirement for, medical attention and referrals for further support.
• Monitoring and accessing the functional abilities of individual’s, amending their package of care accordingly and referring them for further support where required.
• Immediately respond to safeguarding concerns in line with local policy and procedure and take appropriate action to protect the individual against harm and abuse.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button. 

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.

• Experience in working within a health or social care setting (paid or voluntary) and supporting people with disabilities and health conditions.
• Experience of supporting and enabling people to live independently.
• Experience of assisting people in crisis and implementing appropriate support measures.
• Full UK driving license.
• Good written communication skills, sufficient to write progress reports, contact sheets, risk assessments and complete medication records.
• Numeracy skills sufficient to understand and produce numerical information.