In this role, you will be supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.

• Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
• Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
• Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
• Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
• Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. For support or adjustments during the application, please email us at: resourcingteam@bourne-leisure.co.uk.

• Strong administrative and organisational skills, with an eye for detail.
• Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.
• A proactive and solutions focused approach to resolving concerns and addressing opportunities.
• Ability to work collaboratively across departments to deliver exceptional service.
• Knowledge of compliance processes is advantageous, though full training will be provided.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.