We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.  

• Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.  
• Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.  
• Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.  
• Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.  
• Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.  
• Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.  

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

• Strong administrative and organisational skills, with an eye for detail.  
• Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.   
• A proactive and solutions-focused approach to resolving concerns and addressing opportunities.  
• Ability to work collaboratively across departments to deliver exceptional service.  
• Knowledge of compliance processes is advantageous, though full training will be provided.