You’ll play a key role in delivering a professional lettings service, working with a supportive team and a wide range of property experts. If you are highly organised, people-focused, and ready to make a difference, we would love to hear from you.

You will work closely with a range of property professionals, including the Residential Portfolio Manager, Senior Estate Manager, other Lettings Officers, Building Supervisors and Building Surveyors, to help manage our residential portfolio. You will report to the Residential Portfolio Manager and be part of a supportive team responsible for managing our Let Estate in the South West.
 
Your main base will be our Regional Office at Killerton. However, you will frequently work remotely and from other National Trust locations throughout Devon.  Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We will talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.
You'll be expected to travel extensively throughout Devon, in a rural areas, please think about how you’d be able to get here for work, before you apply for this job. 

You'll deliver a comprehensive and professional lettings service, working collaboratively with property professionals such as our Residential Portfolio Manager, Senior Estate Manager, other Lettings Officers, Building Supervisors and Building Surveyors. 

This includes all aspects of the lettings and property management process — from marketing and credit checks to preparing schedules of condition, carrying out rent reviews, and supporting property repairs and renovations.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Accreditation from ARLA (Association of Residential Letting Agents), or currently working towards this or a similar recognised qualification.
• Practical experience working in residential lettings, with a clear understanding of the lettings process and environment.
• Basic knowledge of residential property repairs and refurbishment, including the ability to help prepare simple specifications for work.
• Awareness of the legal requirements related to letting residential property.
• Ability to provide accurate data to support decision-making by managers and the wider team.
• Experience using IT systems for everyday tasks (e.g. email, document management, spreadsheets) with the ability to manage and analyse data accurately and efficiently.
• Experience in organising and presenting information, with good written and verbal communication skills.
• Ability to build trust, deliver a high quality service and work collaboratively.