This is a fantastic opportunity to deliver high-quality, customer-focused maintenance services in tenants’ homes while supporting the charity’s mission to empower disabled people to live independently.

This full-time, permanent position is based at our depot in Papworth Everard, Cambridgeshire. While you may begin your day from home for convenience, attendance at the depot is required to restock vans before visiting properties.

As a Property Maintenance Operative, you will carry out day-to-day repairs and maintenance across properties owned by Papworth Trust. Initially you will be working on our void properties and moving onto reactive work once voids have been completed. You will work as part of a team, but also independently, maintaining your van stock and responding to reactive maintenance requests. You will also participate in an on-call rota for emergency repairs, receiving standby fees and overtime pay for any callouts. Working hours are 37.5 hours per week, Monday – Friday 8:00am – 4:30pm, with 1 in 7 on-call cover (Standby fee and overtime for call outs).

Key Responsibilities:

• Carry out multi-trade repair and maintenance tasks across properties, including plumbing, carpentry, painting/decorating, tiling, fencing, and general DIY, following best practice, standards, and health & safety procedures.
• Maintain and restock your van to ensure first-time fixes and efficient delivery of services.
• Deliver excellent customer service, safeguarding vulnerable tenants and ensuring high levels of satisfaction.
• Liaise with tenants, contractors, and suppliers, and support capital projects and service improvement initiatives.
• Keep accurate records, submit timesheets, report concerns in line with the Trust’s policies, and participate in the on-call rota for emergency repairs

Papworth Trust is a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

As a Property Maintenance Operative, you will share the Trust’s commitment to equality, inclusion, and safeguarding. You should have multi-trade experience, ideally including plumbing, and be competent in general repairs such as lights, taps, locks, fencing, carpentry, decorating, tiling, basic electrics, and other DIY tasks. You will be able to work independently, manage your workload efficiently, and hold a full driving licence (reasonable adjustments considered). Strong problem-solving, communication, and customer service skills are essential, along with flexibility for emergency callouts as part of the on-call rota. Experience in housing associations, council housing, or similar environments is desirable, but a solid multi-trade background and commitment to high-quality maintenance work are key.