At Money Advice Trust, we believe everyone deserves clear, practical and non-judgemental support, no matter their circumstances.

We’re looking for Money Advisers to join our Business Debtline team, helping self-employed people and small businesses navigate complex financial challenges and find sustainable solutions.  Full training will be provided!

As a Business Debtline Adviser, you’ll provide tailored, specialist debt advice across a range of channels, supporting clients through often difficult and emotional situations. You’ll explain options clearly, empower clients to make informed decisions, and deliver a high-quality, compliant service.  

This is a meaningful and rewarding role where you’ll make a real impact every day. 

What You’ll Be Doing:

You’ll be responsible for: 

• Providing specialist debt advice to self-employed individuals and small businesses via phone, email and digital channels
• Listening carefully to clients and communicating in a supportive, empathetic and non-judgemental way
• Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance
• Explaining complex financial information clearly to a non-technical audience
• Maintaining accurate client records and completing administration to a high standard
• Collaborating with colleagues and contributing to team performance and service improvement
• Acting as a professional ambassador for the Money Advice Trust in all interactions 

Accessibility and Adjustments:

We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we’ll do our best to accommodate you. 
 

• Strong communication skills, both written and verbal
• The ability to explain complex information in a clear and simple way
• A compassionate, client-focused and non-judgemental approach
• Good IT skills (such as Word, Excel, Outlook, Teams, Zoom)
• Strong organisational skills and the ability to manage workload effectively
• The ability to work collaboratively as part of a team
• Resilience and emotional awareness when supporting clients in challenging situations

Experience in customer service or advice roles is helpful but not essential.  If you’re motivated to learn and make a difference, we’d love to hear from you.