Job Details

They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts. This is a varied role involving a wide range of administrative duties that support the day‑to‑day operations of the service, while also contributing to its ongoing development.

At Vita Health Group we appreciate the part ALL our team play in helping people get better.

If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the roles available:

Leicester

• Contract type: Fixed-term (6 months initially)
• Hours: 37.5 hours per week
• Working pattern: 
  • Office: Wednesday–Friday (LE11 5RF)
  • Remote: Monday–Tuesday

Newcastle

• Contract type: Fixed-term (12‑month maternity cover)
• Hours: 35 hours per week
• Working pattern: 
  • Office: Monday–Tuesday (NE4 7YL)
  • Remote: Wednesday–Friday

Derby

• Contract type: Permanent
• Hours: 30 hours per week (over 5 days)
• Working pattern: 
  • Office: Monday, Thursday, Friday (DE1 1EQ)
  • Remote: Tuesday–Wednesday

Kent and Medway

• Contract type: Permanent Full time
• Hours: 37.5 hours per week
• Working pattern: 
  • Office: To be confirmed (ME13 8NX)
  • Remote: To be confirmed  

 Main Duties and Responsibilities

• Answering incoming and making outbound calls in a professional manner within agreed KPIs.
• Processing referrals within targeted timeframe
• Updating patient information within the record system, ensuring a high level of accuracy.
• Monitoring and actioning treatment waitlists.
• Monitoring and responding to enquiries via email.
• Checking and processing letters to patients, GP’s and Healthcare professionals.
• Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
• General administration and any other ad hoc duties to contribute to the smooth running of the service.

We are committed to being equitable and supporting the wellbeing of all employees.

• We are a Mindful Employer
• Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be considered for interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be considered for interview.
• Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be considered for interview.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.

This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast-paced organisation.  You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email.  You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.