This role supports Arts Council England’s effective end-to-end operations in terms of non-investment (development) programmes including Global Talent Visas in the ongoing development of the programme which Arts Council, as a designated competent body, administers on behalf of the Home Office.

The Global Talent Visas Officers support the Senior Manager Development Initiatives Operations and Senior Officer Global Talent Visas to coordinate the administration of the Global Talent Visa Exceptional Talent and Exceptional Promise Visa programme, including the assessment, recommendation, and endorsement review of applications. This role provides flexibility and capacity across the team to allow the effective deployment to other areas of the team as required.

• Collaborating with the Senior Manager Development Initiatives Operations and International team to ensure the effective operation of the Global Talent visa and Exceptional Promise scheme. 
• Ensure that all applications are eligibility checked assessed, and processed in accordance with the rules and requirements of the programme, and communicating these decisions externally and internally clearly, in a timely manner in line with agreed service standards  
• Communicating with relevant area staff for discipline specific information and advice throughout the assessment and endorsement review process when necessary. 
• Reviewing and updating policy, procedures and application guidance ensuring all material is accurate and accessible on the ACE website and intranet as well as on the Home Office website.  
• Conducting endorsement reviews (complaints about decisions) and communicating these decisions externally clearly and in a timely manner in line with agreed service standards  
• Supporting with administration and data reporting,  
• You will contribute to the continuous improvement of procedures and identify opportunities to improve ways of working.  
• Work with colleagues in Customer Services to give accurate, timely advice in response to queries from applicants 

If there are any adjustments that would support you in your application, please do let us know when you apply.

We participate in the ‘Offer an Interview’ scheme which means that we offer an interview to any disabled candidates who meet the essential criteria for the role they’re applying to, subject to the volume of applications received.  Disabled candidates, those living with a long-term condition and/ or neurodivergent candidates may be eligible for this scheme. The scheme uses the definition of disability from the Equality Act 2010 to determine eligibility.  More information is included in the application guidance.

• Experience of working as part of a small team, providing administrative and programme support to senior managers and colleagues, preferably in a similar role assessing applications and/or making risk based decisions. 
• Excellent interpersonal and communication skills – both spoken and written – and the ability to communicate in a confident and engaging manner. 
• The ability to work collaboratively. 
• Superb multitasking skills and good critical thinking skills. 
• Initiative-taker with the ability to work independently and use judgement. 
• Finally, you will also have a good understanding of the Arts Council’s duty as a public body under current diversity legislation, the current diversity agenda, and its relationship to the arts.